This Privacy Policy describes how and why Rowaco AB ("Rowaco", "we" or "us") collects your personal information when you use our website or otherwise communicate and interact with us. In short, we promise to protect your data and only use the information we have for legitimate purposes. This Privacy Policy is effective immediately from May 25, 2018.

What type of information do we collect?
The type of information collected when you interact with us varies depending on the interaction.

• Your name
• Company or affiliation name
• Address
• Telephone number
• Email Address
• Other contact information (fax number, skype name, etc.)

• IP-address
• Geographic location
• Sites visited

How do we gather the information?
In most cases, we collect data directly from you when you contact us by phone, email, make a purchase or payment, fill out a warranty or service form, or meet us at exhibitions and/or workshops. In other cases, we collect information through the use of cookies. We may also collect contact information that your company has made publicly available on its website.

Why do we gather information?
We use the information described for legitimate business purposes, such as handling your inquiries, processing orders, fulfilling contracts, informing you about product and service news. In some cases, we also use data for business analysis and development.

What do we do with your personal information?

• Fulfilling our obligations
  
  • On a daily basis, we use personal information to communicate with our customers and suppliers. This includes handling inquiries, processing orders, fulfilling contracts, administering payments, responding to questions and comments, offering support, etc.
• Analyze and develop our products and services
  
  • We are always striving to improve our products and services, including how we provide you with access to relevant information in the best possible way. For this reason, we analyze some of the data we collect (in aggregate form, without being able to identify you as an individual) from our website and other communication channels.
• Direct marketing
  
  • We may use the information we collect to communicate with you for marketing purposes, for example to inform you about promotions, new products and application notes of particular interest. We will only send you this information if we have a legitimate reason to do so or if you have given your prior consent. You can always unsubscribe from such emails by using the unsubscribe option. We may also contact you if we believe your company has a legitimate interest in our products or services and your contact information is publicly available on your company website.
  • If you have made a purchase from us, we may ask you to participate in market research or request feedback about our products or services, such as customer satisfaction surveys.
  • Remember that you can always opt out of all marketing communications or specify the types of communications you wish to receive, in accordance with this Privacy Policy.
• Limitations on what we do with your personal information
  
  • We do not sell or rent your personal information to others.

Share your personal information
When necessary, we share your personal information with third parties. We do this to fulfill our obligations to you and our suppliers. We take reasonable organizational security measures to ensure that your personal information is handled and transmitted securely when the data is transferred or shared with third parties. These may include:

• Suppliers of the products and services we offer
  
  • Warranty form for extended warranty and product registration
  • Application surveys for pricing
  • Health and Safety Form for Service and/or Repairs
  • Delivery information for direct deliveries
• Other third-party providers
  
  • Website and database administration
  • Invoicing and accounting
  • Shipping information
• Government and regulatory agencies when required
  
  • For products subject to export control regulations

Who can access the data on Rowaco?
With the exceptions mentioned out above, only our employees can access data and will do so only for legitimate reasons. Whenever we handle personal information as described above, we ensure that your information is treated securely and in accordance with our Privacy Policy.

Where do we store data and how do we protect it?
All our data is protected by reasonable technical and organizational measures. The data we hold will be stored in databases and on our secure servers. We use firewalls, encryption and password protection to keep your information safe. If a data breach occurs despite these measures, we will investigate the incident and notify the relevant parties and authorities.

How long will we store data?
As long as we have an ongoing dialogue with you for legitimate business reasons, such as discussions about our products and services, we will retain your personal information. To keep it accurate, we will review it as necessary. Any personal information that has not been used for a period of 24 months will be deleted.

Cookies
On our website we use cookies to manage language settings and visitor sessions. If you do not need to log in or make any adjustments, the website should work fine even if you do not accept the use of cookies. Check the privacy settings in your browser to learn more and set your preferences for cookies.

Google Analytics
We use Google Analytics, a free web analytics service that tracks and reports website traffic. We primarily use the information we receive from Google Analytics to continually improve our website and our offering to you. If you do not want Google Analytics to track your visit to our website, you can check the privacy settings in your browser to learn more and set your website monitoring preferences.

Third-party websites
In some places, our website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites, and therefore encourage you to check them when you are redirected to a new website.

Changes to our privacy policy
If and when we change our Privacy Policy, we will post the changes on our website. Please check back regularly.

Your consent
When you contact us, you consent to our collection and use of your personal information for legitimate business purposes in accordance with this Privacy Policy, as well as the possible transfer of your personal information to countries outside the EU and the European Economic Area.

Your rights
You have the right to withdraw your consent at any time. You have the right to access your personal data. You also have the right to object to our use of your data and, unless otherwise required by law, to request that your data be deleted. You also have the right to file a complaint.

How you acn access your data?
You can always contact us at info@rowaco.se. Please state your issue clearly in the subject line.

How can you learn more?
If you have any questions or would like more information from us about how we handle your personal information, you can always contact us.